One area that we have been working on since the last survey is providing a better customer service experience when calling the school. Since last year, we have established a customer service team whose role is to support parents when phoning in and directing them to the relevant person. As part of this, we have introduced a system where every call is tracked, and our team must support the inquiry until it is resolved or passed on successfully.
From the start of our second semester, we can share with you that our customer service team received 470 phone calls so far. To date, over 90% of cases have been resolved with the rest currently still in progress. We can also share from our reports that among the closest, 96.4% were satisfied with the service.
Our Customer Service Team include Ms. Hana and Ms. Nhung. If you would like to reach out, please contact +84 (28) 3898 9100 or email community@ishcmc.com.
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